Refunds policy

Return policy on customer remorse

If you happen to change your mind, all items can be returned within a 90 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at hoegoashampoo@gmail.com

We only accept returns for customer remorse on the following conditions:

• For items with a manufacturer seal, the manufacturer seal must be unopened
• The item cannot be damaged due to the handling or use of the customer
• The item must be in its original packaging with all original accessories

Return policy on damaged, wrong or dysfunctional products

If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at hoegoashampoo@gmail.com. We require an image or video of the issue. In the aforementioned case, you will have 90 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 90 days period from receiving the order.

You will not be charged for return shipping costs when returning an item that arrives damaged, wrong or dysfunctional, as the shipping costs will already be paid by us in the return label.

Returning an order

Contact us via email at hoegoashampoo@gmail.com, for damaged items we will send the RMA return label. The return label will have shipping costs paid. 

Pack the item neatly and carefully and send the item.

Cancelling an order

You have 24 hours before the item(s) have been shipped to cancel your order.

In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.

Lost shipments

If at least 2 days have elapsed since the expected delivery date, please get in touch with our customer service via email at hoegoashampoo@gmail.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5th day of investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.

Refund process

The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.

Warranty

All products are legally guaranteed 3 months against manufacturing defects and any other default while properly used. Any misuse resulting in breakage or other default shall not be covered. If you detect any defect on your product during the first three months of use, please contact us at hoegoashampoo@gmail.com, so we can organise the return of the defective product for repair or replace the item if it cannot be repaired.

Contact us :

From 9am. to 6pm. Monday to Saturday.

Email: hoegoashampoo@gmail.com